Virtual Training — Enhancing Active Listening Skills to Act on What Matters for Older Adults - Health & Medicine Policy Research Group

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Virtual Training — Enhancing Active Listening Skills to Act on What Matters for Older Adults

Mar 29, 2021

Strong communication is important for establishing trust in a healthcare professional-patient relationship. Active listening skills can improve communication by encouraging the listener to focus their full attention on the speaker, and use both verbal and nonverbal expressions to show the speaker they are fully engaged. Through active listening healthcare professionals can build trust and respect with clients, enhance quality of care, and reduce their own burnout and stress. This one and a half hour virtual training will provide direct care workers with the skills needed to apply active listening to their interactions with clients.

Enhancing Active Listening Skills to Act on What Matters for Older Adults

Date: Monday, March 29, 2021

Time: 10-11:30am CST

Location: Zoom

Register here!

The event is free, but pre-registration is required. Questions? Contact Sheronda Kimbrough at skimbrough@hmprgstage.wpengine.com.

Learning Objectives:

  • Define active listening
  • Explain the 4Ms Framework of Age Friendly Health Systems
  • Explain the role of direct care workers in the health system
  • Identify the key characteristics for effective verbal & nonverbal communication
  • Identify strategies for overcoming barriers to communication

Audience: Direct Care Workers (Home Health Workers, Medical Assistants, Licensed Practical & Vocational Nurses, Nursing Aides, etc.)